FAQS AND TERMS & CONDITIONS

Read our frequently asked questions for fast answers. Please contact us if you cannot find answers that you are after.

TERMS AND CONDITIONS

COURSES
Courses are not refundable, if cancelled within less than 2 weeks before the first class. Multiple course offers are not partially refundable. You need to commit to the whole course, you are not allowed to cancel individual lessons even if within cancelation policy.

WORKSHOPS AND EVENTS
Once paid, the fee is non-refundable and non-transferable to other classes or events.

PRIVATE CLASSES
If you need to reschedule or cancel a class please give Michael seven days notice, otherwise full fee will be charged.

GIFT VOUCHERS
Gift Vouchers are valid for a year from the date of purchase and are non-refundable and non-transferable to other classes, courses or workshops. The date of purchase might not be shown on the voucher so please contact us to find out when your gift voucher expires.

PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from ballroomcourses.co.uk (the “Site”).

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, date of birth and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Mindbody to power our online store--you can read more about how Mindbody uses your Personal Information here: https://www.mindbodyonline.com/privacy-policy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at michael@ballroomcourses.co.uk or by mail using the details provided below:

Michael Litke

[Re: Privacy Compliance Officer]

Pineapple Dance Studios

7 Langley Street
London WC2H 9JA

UK

Can I pay only for one class before committing to the whole course?

No, all courses must be paid for in full before the first class.

Can I get a discount if I miss some classes?

The course fee is fixed regardless of how many classes you are able to attend.

Can I pay for the course when I arrive for the first class?

No, all courses must be booked and paid for in advance.

What is the cancelation policy for group classes?


The fee is non-refundable once the course has started. Multiple course offers are not partially refundable.

Can I sign up by myself?

Absolutely! Individuals are welcome at all courses and workshops, but equal numbers of men and women cannot be guaranteed.

Will I dance only with the partner I have signed up with?

We rotate partners as variety is key to mastering the art of ballroom dancing! During the class you will be asked to switch partners in order to experience dancing the steps you’ve learnt with other people. Of course you don’t need a partner to sign up for any of the courses, individuals are always welcome.

What is the dress code for the classes?

There is no dress code, but smart-casual comfortable clothes and shoes are recommended. You’re welcome to wear dance shoes, but shoes with rubber soles or soft shoes like trainers are not recommended as they can restrict the flow of your movement and make learning the steps more challenging. For more advice on choosing the best Ballroom and Latin shoes, take a look at Michael’s expert video blog below:
Video: How to choose perfect ballroom and latin shoes?

Can I record the class?

To protect the privacy of other participants, recording the class is not allowed. However, you will be able to find a recording of the steps of each class in the Student Portal.

What can I do to memorise the steps from the class better?

Michael has plenty of expert dance tips and techniques you can use to help memorise the steps. Authorised recordings of classes are posted in the Student Portal to watch and remind yourselves of the steps. You can discover more tips in Michael’s video blog below.
Video: How to memorise dance steps? Tips and techniques.

Gift Vouchers

Gift Vouchers are valid for a year from the date of purchase and are non-refundable and non-transferable to other classes, courses or workshops. The date of purchase might not be shown on the voucher so please contact us to find out when your gift voucher expires.

Refusal

Ballroom Courses reserves a right to refuse service to anyone for any reason at any time.